Gustafson Partners respects the privacy of homeowners, property owners, prospective clients, and website visitors. This policy describes the information we may collect, why we use it, and the choices available to you.
By using this website or submitting information to us, you acknowledge the practices described in this policy.
Information we collect
Depending on how you contact us and the service you request, we may collect:
- Your name, email address, phone number, and preferred method of contact.
- Property addresses, property type, occupancy, condition, project scope, budget, timing, and related details.
- Photos, videos, documents, and other attachments you choose to provide.
- Information related to roofing, remodeling, restoration, home services, or property maintenance.
- Messages, notes, and records of our communications with you.
- Basic technical and analytics information that may be recorded by our website, hosting providers, or configured analytics providers, such as browser type, device type, referring page, pages viewed, and interactions with calls-to-action.
Please do not submit sensitive personal information that is not reasonably necessary for your property or service request.
How we use information
We may use information to:
- Respond to questions and evaluate a roofing, remodeling, restoration, home-services, maintenance, or property request.
- Prepare for an inspection, consultation, estimate, or property review.
- Communicate about scheduling, project details, requested services, and next steps.
- Maintain business records, improve our services, protect our website, and prevent misuse.
- Measure website usage and lead-form, phone, email, and consultation interactions when analytics is enabled.
- Comply with legal obligations and protect our rights, clients, properties, and business.
Calls, texts & email
When you request information or provide contact details, we may contact you by phone, text message, or email regarding that request. Message and data rates may apply. You may ask us to stop promotional communications at any time, although we may still send communications necessary to respond to an active request or complete an agreed service.
Submitting an inquiry does not obligate you to purchase a service.
Retention & security
We retain information for as long as reasonably necessary to evaluate requests, provide services, maintain business records, resolve disputes, and meet legal obligations. Retention periods vary depending on the nature of the information and our relationship with you.
We use reasonable administrative, technical, and physical safeguards. However, no website, email system, form provider, or electronic transmission can be guaranteed to be completely secure.
Your choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you. We may need to verify your identity and may retain certain information when required for legal, security, contractual, or legitimate business purposes.
You may also choose not to provide information, although that may prevent us from evaluating or responding to a request.
Children’s privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Project photographs & media
Project photographs or videos displayed on this website are used for portfolio and marketing purposes. We seek appropriate authorization before intentionally publishing identifiable client information, exact residential addresses, or privately owned project media.
Changes to this policy
We may update this policy as our website, forms, or business practices change. The “Last updated” date identifies the current version.
Contact us
For privacy questions or requests, contact Gustafson Partners in Greater Houston, Texas:
This policy is provided for general informational purposes and should be reviewed periodically with qualified legal counsel as the company’s practices and applicable requirements change.